Privacy Policy
Effective Date: 03/17/2013
Last Updated: 04/01/2025
One of our main priorities is the privacy of our visitors. This Privacy Policy document explains the types of information that are collected and recorded by this website and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact ususing the details provided at the end of this document.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information they share and/or collect on this website. This policy is not applicable to any information collected offlineor via channels other than this website.
Consent
By using our website, submitting information through our forms, or interacting with any part of our services, you consent to this Privacy Policy and agree to its terms.
If you do not agree with any part of this policy, please discontinue use of our site and services. You may contact us at any time to request clarification, exercise your data rights, or revoke your consent where applicable.
1. Information We Collect
Personal Information
We may collect:
• Full name
• Email address
• Phone number
• Mailing address
• Job site/property details
• Any information you voluntarily submit to us
Automatically Collected Information
We may automatically collect:
• IP address
• Device type and browser
• Website usage data through cookies and similar technologies
2. Log Files
Like many websites, HERS Raters LLC uses log files to track website activity. The information collected may include:
• IP address
• Browser type
• Internet Service Provider (ISP)
• Date and time stamp
• Referring/exit pages
• Clickstream data
This information is used to analyze trends, manage the website, track user movement, and gather demographic insights. Log file data is not linked to personally identifiable information.
3. Cookies and Web Beacons
HERS Raters LLC uses cookies and web beacons to enhance your browsing experience, analyze traffic, and understand user behavior on our website.
Cookies
Cookies are small data files placed on your device when you visit our website. These files help us:
• Recognize you on return visits
• Store your preferences
• Improve website functionality and performance
• Track usage patterns for analytics
You can choose to disable cookies through your browser settings. However, doing so may affect your ability to use certain features of the site.
Web Beacons
Web beacons (also known as pixel tags or clear GIFs) are tiny, transparent images embedded in web pages or emails. These help us:
• Track user activity (such as email opens and website navigation)
• Measure the effectiveness of our communications and campaigns
Web beacons do not collect personally identifiable information and are used solely for analytics and service improvement.
4. How We Use Your Information
We use collected information to:
• Schedule services and manage appointments
• Send confirmations, updates, and reminders (including via SMS)
• Respond to inquiries and provide customer support
• Improve our website and services
• Send invoices, estimates, and other service-related communications
• Comply with legal requirements
5. SMS/Text Messaging
By providing your mobile number and opting in, you agree to receive SMS communications from HERS Raters LLC, including reminders and service updates.
Message and data rates may apply. Message frequency may vary.
You can opt out at any time by replying STOP or request help by replying HELP.
6. Non-Disclosure to Third Parties
HERS Raters LLC does not sell, rent, trade, or disclose your personal information to any third parties for marketing or commercial purposes.
We may share your information only with:
• Service providers who assist in delivering our services (e.g., appointment systems, CRM, payment processors)
• Governmental or legal entities when required by law or in protection of our rights
All third parties are contractually obligated to protect your data and use it solely for agreed-upon purposes.
7. Advertising Partners Privacy Policies
We may work with advertising partners to show ads or track site performance. These third parties may use cookies, web beacons, or similar tracking technologies to collect anonymous usage data.
Each advertising partner has its own privacy policy. We encourage you to review those policies directly. HERS Raters LLC does not control how these third parties use your data.
To manage ad tracking preferences, you can adjust your browser settings or opt out through tools like the Network Advertising Initiative.
8. Data Security
We implement appropriate technical and administrative safeguards to protect your personal data. While we follow best practices, no system is 100% secure. If you have concerns, please contact us directly.
9. Your Rights and Choices
You have the right to:
• Access and update your information
• Request correction or deletion of your data
• Opt out of marketing messages
• Manage cookie and tracking preferences via your browser settings
10. CCPA Privacy Rights (For California Residents)
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
• Know what personal data is being collected
• Request that we disclose how we use and share your data
• Request deletion of your personal data
• Opt out of the sale of personal data (note: HERS Raters LLC does not sell personal data)
To exercise your CCPA rights, please email us at daniel@hersraters.com.
11. GDPR Data Protection Rights (For Users in the EU/EEA)
Under the General Data Protection Regulation (GDPR), users in the EU/EEA have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability (receive your data in a structured, commonly used format)
• Withdraw consent at any time
To submit a GDPR request, please email daniel@hersraters.com. We may require verification of your identity before processing your request.
12. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy or security practices of those websites. We encourage you to review their privacy policies before submitting any personal information.
13. Children’s Information
Another part of our priority is protecting children while they use the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their children’s online activity.
We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe your child has provided such information on our website, please contact us immediately. We will take all reasonable steps to promptly delete that information from our records.
14. Data Breach Notification Policy
Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to notify affected users via email within 48 hours of discovering the breach.
We will also:
• Notify any relevant data protection authorities as required by law
• Cooperate fully with affected customers to identify next steps
• Assist with any required notifications, patches, and protective measures
• Implement improved safeguards to prevent future breaches
15. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with a revised effective date. Your continued use of our website constitutes acceptance of any updates.
16. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us at:
HERS Raters LLC
621 S Victory Blvd
Burbank, CA 91502
Email: info@hersraters.com
Phone: (818) 518-8555
